Privacy Policy

Privacy Policy

1. Introduction

1.1 Complementary Medicine Association Limited (ABN 57 094 657 011) (CMA) is committed to complying with all applicable laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.2 By providing your personal information and/or using CMA’s website, you agree to the terms of this Privacy Policy as amended from time to time. Please read this policy before using our website or submitting any personal information.

1.3 CMA’s collection notices may provide additional information relating to specific services or products.

2. Scope

2.1 This policy outlines how CMA collects, stores, accesses and uses your personal information. The nature of your interaction with CMA will determine what information is collected.

2.2 This may include your name, contact details, qualifications, employer, title, and records of interactions with CMA.

3. Collection

3.1 Your personal information may be collected when you:

  • communicate with us (via phone, email, post, or social media);
  • register for webinars, events, or functions;
  • subscribe to CMA updates, emails or newsletters;
  • complete CMA surveys or event-related forms;
  • opt-in for text or mobile alerts at an event;
  • submit enquiries or comments online; or
  • apply for CMA membership.

3.2 We may also collect information from third parties or public sources, where permitted by law or where you would reasonably expect us to do so.

3.3 If you do not provide personal information, CMA may be unable to deliver services or allow access to some offerings.

3.4 Our servers may collect technical data such as your IP address, time spent on site, browser type, cookies, and URL paths. This data may be stored in Australia and/or overseas.

3.5 CMA may use third-party platforms to communicate. You should review those third parties’ privacy policies before interacting with them.

4. Use and Disclosure

4.1 CMA collects personal information to provide services and benefits to members and stakeholders, including to:

  • process membership applications and renewals;
  • manage communication and event logistics;
  • share information with third parties assisting CMA (e.g. venues or hosts);
  • deliver targeted content or newsletters via digital platforms;
  • respond to enquiries;
  • maintain stakeholder databases;
  • engage third-party services for CMA operations;
  • investigate complaints;
  • perform data analysis and reporting; and
  • assess employment or consultancy applications.

4.2 If you do not provide required information, we may not be able to deliver services or support.

4.3 CMA will not share your personal information with third parties without consent unless:

  • you’ve been informed that such disclosure is standard practice;
  • disclosure is necessary to fulfil the service you’ve requested;
  • it prevents or reduces a serious threat to health or life; or
  • we are required to do so by law.

4.4 Third parties may further disclose or use your information in accordance with applicable laws.

5. Data Quality and Security

5.1 CMA is committed to safeguarding your personal and sensitive information.

5.2 By providing this information, you consent to its use, disclosure and storage in Australia and/or overseas.

5.3 Information may be stored in locked physical files or secure electronic systems. CMA takes reasonable steps to protect it from unauthorised access, use, or loss.

5.4 If information is no longer needed and retention is not required by law, we will destroy or de-identify it securely.

5.5 While we aim to protect online data, internet transmission is not completely secure and is at your own risk.

5.6 Where CMA provides or you choose a password, you are responsible for keeping it secure and confidential.

6. Overseas Disclosure

6.1 CMA may disclose personal information to overseas recipients to support activities such as events or conferences.

6.2 By providing personal information, you consent to its possible disclosure to countries where privacy laws may differ. CMA is not accountable for breaches under the Privacy Act by such recipients.

7. Accuracy and Currency

7.1 CMA strives to maintain accurate and up-to-date information. You should notify us of any changes to your details.

7.2 CMA will update your details when informed or as appropriate.

8. Access and Correction

8.1 You may request access to or correction of your personal information. CMA may require proof of identity and may charge a reasonable fee.

8.2 Contact us using the details in Section 10 to make changes.

8.3 If CMA refuses access or correction, we will provide a written explanation and how to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to this Policy

9.1 This policy may be updated without notice. The latest version will always be available on our website.

10. Questions or Complaints

10.1 For privacy concerns or questions, contact CMA via:

  • Email: admin@cma.asn.au
  • Mail:
    The Secretary
    Complementary Medicine Association Limited
    PO Box 1109, Oxenford QLD 4210

10.2 If you are unsatisfied with CMA’s response, you can contact the OAIC: